Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All tickets and travel packages must be purchased online.

Travel packages go on sale Thursday, May 29th at 9am PT, and will not require a password to purchase. After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner to make and finalize your order. 

To purchase VIP tickets, 3-day tickets will be available during the Artist Presale beginning Wednesday, May 28th at 10am PT. A password is required – sign up here to receive presale access. After you click “Buy Now” next to your desired VIP package, you will be directed to our ticketing partner, Ticketmaster, to make and finalize your order.

Public on sale begins Friday, May 30th at 10am PT.

Yes, there is an eight (8) ticket limit for VIP tickets and a two (2) package limit for travel packages purchased on Tixr.

If you need to request ADA Accommodations for your hotel reservation OR VIP experience, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
# OF TICKETS –
ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on Golden Gate Park’s availability. Once your request is received, we will go over all available options.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit Golden Gate Park’s website.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

The event is all ages! Keep in mind, strollers will not be permitted.

All tickets are General Admission (GA) tickets!

General Admission (GA) are tickets that allow entry to the event with no seats assigned to them. With a general admission ticket, you may be given a specific area to sit or stand in, but you won’t have a specific seat reserved for you.

VIP Tickets include expedited entry.

Golden Road Super VIP Tickets include access to the expedited Golden Road Super VIP venue entrance lane, first venue entry selected via a random drawing, and priority access to the Polo Field and all viewing areas.

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

All VIP tickets will be delivered digitally through your Ticketmaster account prior to the event date.

More information and further instructions including check-in location and schedule will be emailed to the purchaser, at the email used for purchase, 5-7 days before the event.

VIP tickets do not include parking.

Golden Road Super VIP ticket purchasers will have the option to purchase a Golden Road VIP parking pass.

All VIP tickets are non-refundable. Please refer to our Purchase Policy for more details.

Travel package pricing is shown as all-in, inclusive of all fees. We display both the per-person and total package price for clarity. Please note – if you are purchasing a travel package before July 11th, 2025, you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

All travel packages include one room for two or four guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes. The primary guest checking in at the hotel must be 21 or older with valid photo identification. Guests under 21 are welcome to stay in the room and attend the show. Please note, strollers are not permitted at the shows.

Yes, there’s an optional payment plan available for travel packages! If select the payment plan at checkout, your total will be split into three payments:

• 60% due at the time of purchase
• 20% charged on the first payment date
• Final 20% charged on the second payment date

For purchases made on May 28, 2025:

• First payment date: Friday, June 13, 2025
• Final payment date: Friday, July 11, 2025

For purchases made after May 28 but before July 11, 2025:

• First payment date: Friday, June 13, 2025
• Final payment date: Friday, July 13, 2025

If you choose “Pay in Full” at checkout, your total will be charged upfront, and no further payments will be made.

Please note: The payment plan must be selected during checkout. It cannot be added after the purchase is complete.

If you purchased on May 28th, 2025 and are on the payment plan but decide you’d like to make the second payment prior to that final payment due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you. 

If you purchased on May 29th, 2025 or after and are on the payment plan, the order must follow the payment plan schedule and the full payment cannot be completed early.

If you purchased on May 28th, 2025:

• You will receive an email from Ticketstoday three (3) days prior to a payment date.
• If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7-day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

If you purchased on May 29th or after:

• If you receive an email stating you missed a payment, please follow the instructions in the email, or visit this link.
• Please note: If you update your payment method to a new card, your payment will attempt to process automatically. If your new card does not process successfully, reach out to the 100x Guest Services team and we will attempt to process it on our end through Tixr.
• We will honor the 10 day grace period (noted on the Tixr link above) whenever possible, but past due orders may be at risk of cancellation at any time.
• If an order is canceled due to a missed payment, repurchasing is not guaranteed. To avoid losing your order, be sure to mark your payment dates and complete them on time!

Yes! Most travel packages include two or four General Admission (GA) tickets, two VIP tickets, OR two Golden Road Super VIP tickets–depending on the package selected–for the shows on 8/1, 8/2 & 8/3.

The 3-Night Grand Hyatt San Francisco GA Travel Package for Four includes four General Admission (GA) tickets for the shows on 8/1, 8/2 & 8/3. This is the only four-person package!

There are no specific seats, this is a completely GA (General Admission) event!

Yes! You have tickets for each show night included in your travel package – 8/1, 8/2 & 8/3.

All tickets will be digital.

If you purchased on May 28th, 2025:

In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show. You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster.

If you need additional ticketing assistance before you arrive, please email [email protected].

If you purchased on May 29th, 2025 or later, more details on how you’ll receive your tickets will be shared closer to the event.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

Shuttle pickup spots are still being finalized and may not be directly at your hotel. In some cases, guests may be directed to a nearby location that’s easy to access and supports the most efficient shuttle routing. Door-to-door service is currently only confirmed for Cavallo Point Lodge San Francisco. Final pickup details will be shared closer to the event.

All 100x travel packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, viewable HERE. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

100x travel packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

Reminder: all travel packages include daily priority shuttle passes to and from the venue and a convenient location! More details about these shuttles will be shared closer to the shows.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue HERE.

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Resort or destination fees vary by property. Some of our hotel partners do charge an additional fee. For the most accurate information, please refer to the specific hotel’s website.

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

PURCHASER EMAIL –
PURCHASER NAME –
100x ORDER # –
PACKAGE NAME –
ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Tuesday, July 1, 2025.

Any travel package request must be submitted to 100x via email by Tuesday, July 1, 2025.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your travel package in order to update the will call name. Please reach out to us HERE and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us by Tuesday, July 1, 2025, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their travel package!

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop at this link.

Please note: travel package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x HERE.

All requests must be submitted to 100x by Tuesday, July 1, 2025.

In order to update your credit card information attached to your travel package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.